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Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Aura Fancy Dress’s relationship with you in relation to this website.

The term “Aura Fancy Dress” or “us” or “we” refers to the owner of the website who trades from The Market Place, Altrincham Market, Altrincham, Greater Manchester, WA14 1SA, United Kingdom.. The term “you” refers to the user or viewer of our website.

Contents
Website:Terms of Use
Returns Policy

Order Cancellation Policy
Out Of Stock Policy
Delivery Information


Website: Terms of Use

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Alpha7 Hair Care’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

Returns Policy

Should you need to return any part of your order, you must first confirm your request to us in writing by email at aurafancydress@yahoo.co.uk, we will then issue you with a Return Merchandise Authority (RMA) number which must be clearly displayed on the return packaging. If you do not cancel your order either before dispatch or within 14 days of receipt, you will be deemed to have accepted the goods and no refund will be due to you. Goods must be returned unopened and in such a condition where they are suitable for resale.

Return merchandise with RMA number to:

Aura Fancy Dress
(print RMA number Here)
The Market Place, Altrincham Market, Altrincham, Greater Manchester, WA14 1SA, United Kingdom.

NOTE: Product(s) returned without an RMA number will not be accepted and you may be asked to pay the shipping cost to return the product(s) to us. 

 

Order Cancellation Policy


Please submit any cancellation via email to aurafancydress@yahoo.co.uk or call on our business phone at  07737 837 200.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. Our 'FREE SHIPPING' offer is considered to be a diiscount and therefore if the merchandise was delivered with 'FREE SHIPPING' then the actual cost of postage and packaging will be subtracted from the purchase price when the refund is calculated.

 

Out of Stock Policy

 

It is important to keep in mind when ordering that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.


Please Note


  • All claims regarding shortages, non-delivery, damaged or faulty goods must be made, in writing, within 10 days of invoice date otherwise claims will not be recognised.
  • No returns will be accepted without a Returns authorisation number. Please contact us to obtain a number.
  • No refund will be given on over-wound items.
  • Returned items without fault may be subject to 10% handling charge.
  • We do not operate a 'sale or return' policy.
  • No goods sent on approval. All samples will be invoiced at list price.
  • Sign the delivery note only for the number of cartons received.
  • All products are subject to availability.
  • We reserve the right to amend any product price, design, specification, appearance or colour without prior notice.
  • The colours and packaging of certain items may vary from batch to batch. If you require a particular colour or packaging please specify at time of ordering.
  • Images from our catalogue or website can only be used subject to our separate 'Images Terms of Use'.
  • These conditions and prices supersede all previous lists.




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